Return and Refund Policy

Return & Refund Policy

This Return and Refund Policy applies to consumer purchases made on www.modeoutlet.dk and www.modeoutlet.net, where the seller is:

TOHUMAN Services ApS
Lyngbyvej 83A
2100 Copenhagen Ø
Denmark
CVR no. 40427422
Email: support@modeoutlet.dk

In this policy, TOHUMAN Services ApS is referred to as “Modeoutlet”, “we”, “us” or “our”.

1. Right of withdrawal – 14 days

When you shop with Modeoutlet as a consumer, you generally have a 14-day statutory right of withdrawal.

The withdrawal period expires 14 days after the day on which you, or another person designated by you other than the carrier, takes physical possession of the goods.

If you ordered several different goods in one order and they are delivered separately, the period runs from the day on which you or a third party designated by you takes physical possession of the last item.

To exercise the right of withdrawal, you must give us an unambiguous notice before the 14-day period expires that you wish to withdraw from the purchase. You do not have to state a reason.

Once you have notified us in time, you then have 14 days to send the goods back.

2. How to notify us that you wish to withdraw

The easiest way to start a return is to email support@modeoutlet.dk.

Please include your order number, the items you wish to return, and the name and email address used for the order.

You may also use the standard withdrawal form at the end of this policy. You are not required to use our form or our return label in order to exercise your statutory right of withdrawal. What matters is that you give us a clear notice before the withdrawal period expires.

3. Returning the goods

After notifying us that you wish to exercise the right of withdrawal, you must return the goods without undue delay and no later than 14 days after your notice of withdrawal. The deadline is met if the goods are dispatched before the 14-day period expires.

When you contact us, we will provide return information and offer a return label for DKK 39. The label contains the correct return address.

If you wish to use another carrier, contact support@modeoutlet.dk to confirm the current return address.

You are responsible for the goods during the return shipment until we receive them. We therefore recommend keeping proof of dispatch.

4. Return costs

For an ordinary withdrawal, you pay the direct cost of returning the goods.

You may use our return label for DKK 39. If you use it, DKK 39 will be deducted from the amount refunded to you.

You are not required to use our return label. If you choose another carrier, you bear the full cost of the return shipment.

5. Condition of the goods and possible depreciation

You may inspect and try the goods in the same way as you normally could in a physical store.

You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If the goods have been used or handled more than necessary, we may make a deduction corresponding to the actual diminished value.

The goods should be returned securely packaged. We recommend returning original packaging, labels, accessories and other parts supplied with the goods where relevant.

Missing original packaging does not in itself cause the right of withdrawal to lapse, but missing or damaged packaging may, depending on the circumstances, form part of the assessment of actual diminished value.

6. Goods excluded from the right of withdrawal

The right of withdrawal does not apply, among other things, to goods made to the consumer's specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons if the seal has been broken after delivery.

An item is not automatically excluded merely because it belongs, for example, to the category of underwear or personal products. The statutory conditions for the health/hygiene exception must be met in the specific case.

If a particular item is not covered by the ordinary right of withdrawal, this will be clearly stated before purchase.

7. Refunds

If you exercise the right of withdrawal for the entire purchase, we refund the amounts received from you, including the cost of our cheapest ordinary standard delivery.

If you chose a more expensive delivery method than our cheapest standard option, the additional cost is not refunded.

If you use our return label, DKK 39 is deducted for return shipping.

The refund is made without undue delay and no later than 14 days from the day on which we receive your notice that you wish to withdraw.

We may withhold the refund until we have received the goods back or you have supplied evidence that the goods have been returned, whichever occurs first.

Partial returns

Modeoutlet allows you to return individual items from an order while keeping others. For a partial return, the purchase price of the returned item or items is refunded. The original delivery cost is not refunded for a partial return where you keep one or more items from the order.

8. How is the refund made?

As a rule, the refund is made using the same means of payment used for the original purchase. You will not incur fees as a result of the refund.

MobilePay

If you paid with MobilePay, we will normally refund via the payment method linked to the original MobilePay transaction.

If, for technical reasons, refunding via the original payment method is not possible, we may contact you regarding an alternative refund method.

An alternative refund method, such as bank transfer, is used only with your express consent and at no cost to you.

9. Uncollected or refused parcels

If you fail to collect a parcel from a parcel shop or locker, or otherwise fail to receive the shipment, this does not in itself constitute valid notice that you wish to exercise the right of withdrawal.

If you wish to withdraw, you must therefore give us a clear notice, for example at support@modeoutlet.dk.

10. Complaints – defects and non-conformity

The right of withdrawal is not the same as your statutory rights regarding defects.

Your rights concerning defects and non-conformity are governed by the Danish Sale of Goods Act. As a consumer, you generally have a 2-year right to complain from delivery.

You must complain within a reasonable time after discovering or when you ought to have discovered the defect. A complaint made within 2 months after discovery is always timely.

For complaints, contact support@modeoutlet.dk and preferably provide your order number, the item concerned, a description of the problem, and photos or video where useful.

For a justified complaint, Modeoutlet bears the necessary and reasonable return costs. Depending on the circumstances, the Danish Sale of Goods Act may provide rights including repair, replacement, a proportionate price reduction or termination of the purchase.

11. Contact information

Modeoutlet is operated by:

TOHUMAN Services ApS
Lyngbyvej 83A
2100 Copenhagen Ø
Denmark
CVR no. 40427422

Email: support@modeoutlet.dk

Web: www.modeoutlet.dk
Web: www.modeoutlet.net

12. Standard withdrawal form

This form may be used, but it is not mandatory.

To:
TOHUMAN Services ApS
Lyngbyvej 83A
2100 Copenhagen Ø
Denmark
Email: support@modeoutlet.dk

I/We hereby give notice that I/we wish to exercise the right of withdrawal in connection with my/our purchase agreement concerning the following goods:

Goods: ________________________________

Order number: _________________________

Ordered on: ___________________________

Received on: __________________________

Consumer name: ________________________

Consumer address: _____________________

Date: _________________________________

Signature: _____________________________
(only required if the form is submitted on paper)