TOHUMAN Services ApS Company Information
GENERAL TERMS AND CONDITIONS – MODEOUTLET
Last updated: 17 October 2026
The online store is operated by
TOHUMAN Services ApS
Lyngbyvej 83A
2100 Copenhagen Ø
Denmark
CVR no.: 40427422
Email: support@modeoutlet.dk
These terms and conditions (the "Terms") apply to consumer purchases made via www.modeoutlet.dk and www.modeoutlet.net (the "Online Store").
Customer service telephone: +45 31 13 25 10. Email: support@modeoutlet.dk.
TOHUMAN Services ApS uses the trading name Modeoutlet.
1. General
1.1 These Terms apply when you, as a consumer, make a purchase through the Online Store.
1.2 A consumer is a natural person who is acting mainly outside their trade or profession.
1.3 As a general rule, you must be at least 18 years old to enter into a purchase agreement independently. If you are under 18, the purchase must be made with the consent of your guardian or using funds that you are entitled to dispose of yourself under applicable rules.
1.4 We endeavour to ensure that product descriptions, sizes, stock status, prices and images are correct. Product images may, however, appear differently depending on factors such as screen settings, photography and minor production variations.
This does not limit your rights if the item does not correspond to the agreed description or is otherwise defective.
1.5 A purchase agreement that is already binding cannot generally be cancelled by Modeoutlet solely by reference to stock, system or pricing errors.
If a price is obviously incorrect, and you realised or should have realised that it was an error, the agreement may, depending on the circumstances, be invalid under the general rules of contract law. The Danish Consumer Ombudsman has likewise stated that a general reservation allowing subsequent cancellation due to pricing errors or sold-out goods may be unreasonable.
2. Ordering and formation of the agreement
2.1 Before submitting your order, you will have an opportunity to check the information shown at checkout, including the goods, quantity, delivery information, price and payment method.
2.2 As a general rule, an order placed through the Online Store is binding once you have submitted it.
After the order is placed, Modeoutlet sends an electronic order confirmation containing information about the purchase.
A general term stating that the business may freely choose to accept or reject the customer's order only at a later stage is not necessarily valid if this has not been made very clear to the customer before the order is submitted. The Danish Consumer Ombudsman's starting point is that a binding agreement is normally concluded when the customer submits the order.
2.3 We recommend that you save the order confirmation and the Terms applicable to your purchase.
2.4 If you discover an error in your address, email address or other order information, you should contact:
as soon as possible.
We will try to correct the information if the order has not yet been processed or dispatched.
3. Prices, VAT and payment
3.1 Prices are displayed in the currency shown on the product page and at checkout. Modeoutlet.dk uses DKK; Modeoutlet.net displays prices in the currency of the selected market, including EUR for the euro-area markets. Consumer prices include applicable VAT.
Any shipping costs and other mandatory charges are shown before the order is completed.
3.2 The payment methods currently available are shown at checkout and may, for example, include:
- payment cards
- MobilePay
- PayPal
- ViaBill or another financing solution, if available.
The external payment or financing provider's own terms may apply to its services.
3.3 Payment cards
When paying by payment card, the payment provider may reserve the purchase amount if this is clearly stated during the payment process.
As a general rule, Modeoutlet does not charge the payment until the goods have been dispatched or handed over to the carrier.
The Danish Consumer Ombudsman has repeatedly stated that, as a general rule, an online store may not charge payment before dispatch unless a valid agreement on prepayment has been made and there is an objective reason for it.
If an amount is reserved on an international payment card, the customer must be informed of the reservation in connection with payment.
3.4 ViaBill or other financing
If a financing solution is offered and selected, the relevant provider's terms, credit assessment and payment conditions apply.
3.5 PayPal and other payment providers
When PayPal or another external payment solution is used, the relevant payment provider's terms apply alongside the purchase agreement with Modeoutlet.
4. Delivery and shipping
4.1 Modeoutlet.dk serves Denmark. Modeoutlet.net serves Sweden, Belgium, France, Italy, Poland, the Netherlands and Germany. Available delivery methods and shipping charges are shown at checkout before payment. Products are primarily dispatched from partner warehouses in Italy and Sweden. An order may arrive in separate shipments.
4.2 The expected delivery time is shown in the Online Store, at checkout and/or in the order confirmation.
If no other delivery deadline has been agreed, the goods must as a general rule be delivered without undue delay and no later than 30 days after the agreement was concluded.
4.3 If the goods are not delivered at the agreed time, you may, under the applicable rules, give Modeoutlet a reasonable additional period for delivery.
If the goods are still not delivered within that period, you may as a general rule terminate the purchase. If a specific delivery time was essential to the purchase and this was clear to Modeoutlet, it may, depending on the circumstances, be possible to terminate earlier.
4.4 The current carriers are shown among the delivery options offered at checkout. Tracking information is provided where supported by the carrier.
4.5 Risk for the goods
As a general rule, Modeoutlet bears the risk for the goods during transport arranged by Modeoutlet.
The risk does not pass to you until you, or a third party designated by you other than the carrier, has taken physical possession of the goods.
If a package is lost on its way to you, it is therefore generally Modeoutlet's responsibility to provide a replacement or refund the amount.
4.6 Uncollected packages
If you do not collect a package within the carrier's deadline and the package is returned to Modeoutlet, this is not automatically regarded as exercising the right of withdrawal.
If you wish to withdraw from the purchase, you must also give Modeoutlet clear notice of this.
For an uncollected package, the customer may generally be charged the actual direct cost of return shipping if the conditions for doing so are met. The Danish consumer portal Forbrug.dk likewise states that the consumer generally pays the return shipping cost when an uncollected parcel-shop package is returned.
5. Right of withdrawal – 14 days
5.1 When you shop on Modeoutlet.dk or Modeoutlet.net as a consumer, you generally have a 14-day statutory right of withdrawal.
The withdrawal period runs from the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
5.2 If several different goods are ordered in one order and delivered separately, the period runs from the day on which the final item is received.
5.3 You do not need to give a reason for withdrawing.
You only need to give Modeoutlet a clear and unambiguous notice of your decision before the withdrawal period expires.
This may be done, among other ways:
- through our digital withdrawal function
- by email to support@modeoutlet.dk
- by using the standard withdrawal form at the end of these Terms.
5.4 Digital withdrawal function
From 19 June 2026, you also have the option of exercising the right of withdrawal through Modeoutlet's digital function:
“Withdraw from agreement”
which must be clearly and easily accessible on the Online Store throughout the withdrawal period.
When the digital function is used, you must be able to provide or confirm the necessary information about yourself and the relevant order and then confirm the withdrawal.
Modeoutlet will then, without undue delay, send an electronic acknowledgement on a durable medium, for example by email, containing information about the withdrawal and the date and time it was received.
This is a new statutory requirement applicable since 19 June 2026 under section 20a of the Danish Consumer Contracts Act.
5.5 It is not sufficient simply to fail to collect a package or refuse delivery without at the same time clearly informing Modeoutlet that you wish to withdraw from the purchase.
6. Returns and return costs
6.1 Once you have notified Modeoutlet in time that you wish to withdraw from the purchase, the goods must be returned without undue delay and no later than 14 days after the notice of withdrawal.
6.2 Modeoutlet return label
Modeoutlet offers a return label for returns from the countries listed above, including international returns to Denmark, for:
DKK 59 (Modeoutlet.dk) or DKK 149 (Modeoutlet.net)
If you use our return label, DKK 59 (Modeoutlet.dk) or DKK 149 (Modeoutlet.net) will be deducted from the refund.
You can request a return label via:
or via the return/withdrawal function made available on the Online Store.
6.3 The return label is not mandatory
You are not required to use Modeoutlet's return label in order to exercise your statutory right of withdrawal.
If you choose to arrange the return shipment yourself, you are responsible for the direct costs of returning the goods.
Under section 24 of the Danish Consumer Contracts Act, the consumer generally pays the direct return costs if the customer was correctly informed of this in advance.
6.4 Return address
Returns should be sent to:
TOHUMAN Services ApS / Modeoutlet
Lyngbyvej 83A
2100 Copenhagen Ø
Denmark
The goods must be packaged securely.
We recommend using a shipping method for which dispatch can be documented.
7. Condition of the goods and depreciation
7.1 You may inspect and try the goods in the same way as you normally could in a physical store.
7.2 You are liable only for any depreciation caused by handling beyond what is necessary to establish the goods':
- nature
- characteristics
- function.
This follows from section 24(5) of the Danish Consumer Contracts Act.
7.3 The goods must be returned securely packaged.
We recommend returning the original packaging, labels and accessories with the goods where relevant.
Missing original packaging does not automatically result in loss of the right of withdrawal, but may, depending on the circumstances, affect the assessment of any specific depreciation.
8. Exceptions to the right of withdrawal
8.1 The right of withdrawal does not apply, among other things, to:
- goods made to your specifications or clearly personalised
- sealed goods which are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery
- sealed audio or video recordings and computer software if the seal has been broken.
The exceptions follow from the Danish Consumer Contracts Act rules on goods for which the right of withdrawal does not apply.
8.2 An item is not automatically exempt merely because it is, for example, underwear, swimwear or cosmetics. The specific statutory conditions for the hygiene exception must be met.
If a product is specifically exempt from the right of withdrawal, this will be clearly stated before purchase.
9. Refunds
9.1 If you withdraw from the entire order, Modeoutlet will refund all payments received from you, including the cost of our cheapest ordinary standard delivery.
If you chose a more expensive delivery method than our cheapest standard delivery, the additional cost of the more expensive delivery method is not refunded.
9.2 Partial returns
Modeoutlet allows you to return individual items from an order.
For a partial return, the purchase price of the returned items is refunded.
The original delivery cost is not refunded when you keep one or more items from the same order.
9.3 If you use Modeoutlet's return label, DKK 59 (Modeoutlet.dk) or DKK 149 (Modeoutlet.net) will be deducted from the refund.
9.4 The refund will be made without undue delay and no later than 14 days from the day on which Modeoutlet received your notice of withdrawal.
Modeoutlet may, however, withhold the refund until:
- the goods have been received back, or
- you have provided documentation that the goods have been returned,
whichever occurs first.
9.5 The refund will be made using the same payment method used for the original transaction, unless you expressly agree to another refund method.
You will not be charged a fee as a result of the refund. This follows directly from section 22(2) of the Danish Consumer Contracts Act.
MobilePay
If you paid via MobilePay, we will generally refund using the payment method linked to the original transaction.
If, for technical reasons, a refund through the original payment method is not possible, Modeoutlet may contact you about an alternative method, for example bank transfer.
Bank transfer is used only if you expressly agree to this alternative refund method.
10. Right to complain – defects and non-conformity
10.1 The purchase is covered by the Danish Sale of Goods Act rules on consumer purchases.
As a general rule, you have a 2-year right to complain from delivery of the goods. The complaint period cannot be agreed shorter to the detriment of the consumer.
10.2 You must complain within a reasonable time after discovering the defect.
A complaint made within 2 months after the defect was discovered is always considered timely.
10.3 To make a complaint, you can contact:
Please provide, where possible:
- order number
- the item to which the complaint relates
- a description of the defect or problem
- photos or video if this can help document the problem.
Photos or video are not in themselves a condition for a valid complaint to be processed.
10.4 For a justified complaint, Modeoutlet pays the necessary and reasonable costs associated with returning the goods.
10.5 Depending on the specific defect and the conditions of the Danish Sale of Goods Act, the customer may, among other things, be entitled to:
- repair
- replacement
- a proportionate price reduction
- termination of the purchase.
11. Intellectual property rights
Texts, images, graphics, logos, design, layout and other content on the Online Store may be protected by copyright, trademark rights or other intellectual property rights.
The rights belong to TOHUMAN Services ApS, the relevant brands or other rights holders.
Content may not be copied, distributed or used commercially without the necessary permission, unless the use is permitted under applicable law.
12. Changes to the Terms
Modeoutlet may amend the Terms going forward.
The version of the Terms in force when your purchase was concluded applies to that order.
Subsequent changes cannot alter an agreement already concluded to the detriment of the customer.
13. Personal data
TOHUMAN Services ApS processes personal data in accordance with Modeoutlet's Privacy Policy and Cookie Policy.
Data may, among other things, be processed for:
- order processing
- payment
- delivery
- customer service
- returns
- complaints
- accounting.
The Privacy Policy describes the specific legal bases for processing, recipients, retention periods and your rights.
14. Governing law and international consumers
Agreements with Modeoutlet are, as a general rule, governed by Danish law.
If Modeoutlet directs its activities towards consumers in another country, a choice of Danish law cannot deprive the consumer of the protection provided by mandatory consumer rules that would otherwise apply to that consumer.
15. Complaints
If you wish to complain about a purchase, please first contact:
so that we have an opportunity to try to resolve the matter.
If we cannot find a solution, a Danish consumer may, where the relevant conditions are met, submit a complaint to:
Mæglingsteamet for Forbrugerklager
Nævnenes Hus
Toldboden 2
8800 Viborg
The complaint is submitted through Nævnenes Hus' complaint portal. The mediation team first attempts to find a solution between the parties; relevant cases may then proceed to the Danish Consumer Complaints Board.
Appendix 1 – Standard withdrawal form
This form may be used, but it is not mandatory if you otherwise clearly notify Modeoutlet that you wish to withdraw from the purchase.
To:
TOHUMAN Services ApS
Modeoutlet
Lyngbyvej 83A
2100 Copenhagen Ø
Denmark
Email: support@modeoutlet.dk
I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following item(s):
Item(s):
Order number:
Ordered on:
Received on:
Consumer's name:
Consumer's address:
Date:
Signature:
(only required if the form is submitted on paper)