Shipping and Delivery Policy

Last updated: 17 September 2026

This shipping and delivery policy explains how Modeoutlet handles the shipment and delivery of goods ordered from Modeoutlet.dk and Modeoutlet.net.

1. Seller and contact information

Modeoutlet is operated by TOHUMAN Services ApS, Lyngbyvej 83A, 2100 Copenhagen Ø, Denmark, CVR no. 40427422. You can contact us at support@modeoutlet.dk.

2. Delivery areas

Modeoutlet.dk primarily serves customers in Denmark. Modeoutlet.net may offer delivery to additional countries. The delivery countries and methods available for a specific order are those shown at checkout.

3. Shipping prices and free-shipping thresholds

Current shipping prices and any applicable free-shipping thresholds are displayed in the online store and at checkout before you complete your order. The checkout information applicable to your order takes precedence.

4. Expected delivery time

The expected delivery time is shown in the online store, at checkout or in the order confirmation where applicable. If no specific delivery time has been agreed, the goods will be delivered without undue delay and, as a general rule, no later than 30 days after the agreement was concluded, in accordance with applicable Danish consumer law.

If delivery is delayed, you may have the rights provided by applicable consumer law, including the right in relevant circumstances to set an additional reasonable deadline and, if the conditions are met, to cancel the purchase.

5. Order confirmation, dispatch and tracking

After placing an order, you will receive an order confirmation. When the shipment is dispatched, you may also receive a dispatch confirmation and tracking information where tracking is available.

6. Delivery methods

The delivery methods available for your order are shown at checkout. Availability can depend on destination, product, supplier, parcel size and other practical delivery conditions.

7. Uncollected parcels

Failing to collect a parcel does not in itself constitute valid notice that you wish to exercise your statutory right of withdrawal. If an uncollected parcel is returned to us, you may, where permitted by law and where the required information has been provided, be charged the direct and actual return transport cost. We do not impose an arbitrary penalty or administration fee merely because a parcel was not collected.

8. Risk during transport

If Modeoutlet arranges the transport, the risk of accidental loss of or damage to the goods generally remains with Modeoutlet until you, or a third party designated by you other than the carrier, takes physical possession of the goods.

If you independently commission a carrier that was not offered by Modeoutlet, the risk may pass to you when the goods are handed over to that carrier, subject to applicable law. If you have expressly arranged delivery to a specific place, including an agreed flex-delivery location, delivery to that agreed place may constitute physical delivery.

9. Incorrect delivery information

You are responsible for providing correct delivery information. If incorrect or incomplete information causes additional transport costs, you may be charged the actual additional cost where permitted by law.

10. Lost or damaged shipments

If a shipment appears to be lost or arrives damaged, please contact Modeoutlet as soon as possible so that we can investigate the shipment and help resolve the matter. Photos of visible transport damage can be useful documentation, but providing photos is not a statutory precondition for exercising your legal rights.

11. Deliveries outside Denmark

For deliveries outside Denmark, local import rules, customs duties, taxes or handling charges may apply where they are not already included at checkout. Any such amounts and responsibilities depend on the destination and the information shown for the order.

12. Right of withdrawal and return shipping

For consumer purchases covered by the statutory right of withdrawal, you generally have 14 days to notify us that you wish to withdraw from the purchase. After giving valid notice, you generally have a further 14 days to return the goods. The direct cost of returning the goods is generally borne by the consumer where this has been correctly disclosed, subject to the applicable statutory rules and our current return policy.

13. Contact

Questions about shipping or delivery can be sent to support@modeoutlet.dk.